What is your refund policy?
Each item is 100% guaranteed to be satisfactory. If you are not satisfied with your purchase, contact us to tell us about your difficulties. If we cannot resolve the problem we will ask that the receipt and the bar code from the container (if possible) to be sent to us and we will refund the purchase price of one product per customer. Refunds will only be given on the basis that the product was used properly and directions on product were followed. Failure to produce receipt and label UPC code will void the refund.

What types of stains and odors does Petastic® Stain & Odor Remover work on?
Petastic® Stain & Odor Remover will remove stains and odors associated with pet accidents, juices, coffee, sodas, perspiration, foods, blood, grass, oils, grease, wine and more.

What types of surfaces does Petastic® Stain & Odor Remover work on?

Petastic® Stain & Odor Remover will work on carpets, upholstery, sealed wood, tile, linoleum, furniture, clothes, counter tops, and virtually any other water safe surface.

What sizes does Petastic® Stain & Odor Remover come in?
Petastic® Stain & Odor Remover is available in Pints, Quarts, Gallons and in a 24-ounce spray bottle.

Can I buy products on line?
Yes, simply click on “buy now” icon and follow instructions.

Is Petasti® Stain & Odor Remover safe to use?
Petastic® Stain & Odor Remover is safe for use around children and pets. Cautions should be used when using this and any household cleaner – keeping cleaners out of reach of children, keeping the container closed when not in use, avoiding eye contact, not ingesting products, and using with adequate ventilation.

Where can I buy Petastic® Stain & Odor Remover and your other products?
Petastic® Stain & Odor Remover is available in pet stores around the country. If you cannot find a store near you send us an e-mail with your address and we will try to find one. If we cannot find one that is convenient for you then you can simply order online from our website.

What are some of the other products that are available?
Other products that are currently available include Especially for Cats™ Stain & Odor Remover, Between Baths™ Pre-moistened Wipes, Powdered Sponge™ Absorbent, and Cat Litter Treatment. You can find complete descriptions in the “Products” section of this website.

How does Petastic® Stain & Odor Remover work?
Petastic® Stain & Odor Remover works by enzymatic action. Petastic® Stain & Odor Remover contains a unique, proprietary scientific blend of enzymes, detergents and odor counteractants specifically designed to digest urine, blood, and other organic molecules and to clean away stains. Petastic® Stain & Odor Remover does not mask odors it truly eliminates them thereby discouraging your pet from re-soiling the same area.